Reading Time: 4 minutes
Keeping the human touch alive in a digital world
As machine learning and AI gain momentum, retaining human interaction is more important than ever.
Reading Time: 5 minutes
7 Ways to Combat Friendly Fraud
A form of cyber shoplifting, you must stay proactive if you want to prevent friendly fraud.
WebRTSI on June 11, 2021
Reading Time: 4 minutes
Proactive chat; the do’s and don’t’s
Use proactive chat strategically to greatly increase your customer engagement
WebRTSI on May 8, 2021
Reading Time: 5 minutes
7 truths about your users
Understand the behavioral psychology behind user interaction to design the most effective interfaces.
WebRTSI on April 25, 2021
Reading Time: 4 minutes
Everything you need to know about Session records
A guide to website visitor tracking, the key to user-centered growth in 2019
WebRTSI on March 27, 2021
Reading Time: 6 minutes
5 Customer success strategies every business should implement
Investing in customer success is one of the best ways to ensure recurring revenue
WebRTSI on February 21, 2021
Reading Time: 4 minutes
Real time experiences | The future of customer support
How real-time software can enhance customer experience and revenue growth in 2019
WebRTSI on February 17, 2021
Reading Time: 6 minutes
10 ways to get the most out of your website analytics
There’s much more to it than visitor count. Are you optimizing your web analytics for actionable data?
WebRTSI on January 30, 2021
Reading Time: 22 minutes
Data-Driven Customer Experience
By leveraging the right data, you can build frictionless customer experiences and optimize every touchpoint.
WebRTSI on January 21, 2021
Reading Time: less than a minute
The 2021 Customer Experience
Customer experience has become the strongest brand differentiator. Will you be able to adapt to rising customer expectations?
WebRTSI on January 8, 2021
Reading Time: 24 minutes
Existing customers are your best source of growth
Acquiring new customers is important. But leveraging the customers you already have can have a much greater impact on business growth.
Emmak on December 31, 2019
Reading Time: 3 minutes
Are all Co-Browsing methods the same?
Co-browsing lets you see what your customers see and navigate web pages together. But co-browsing technologies are not all made equal.
WebRTSI on November 28, 2019
Reading Time: 3 minutes
Why visual engagement is the future of online customer support
Actions speak louder than words. Why tell customers what to do if you can show them instead?
WebRTSI on November 18, 2019
Reading Time: 6 minutes
Everything you need to know about Click fraud
Your biggest threat when it comes to PPC advertising
WebRTSI on November 5, 2019
Reading Time: 1 minute
The costs of bad UX
Investing in user experience may not be cheap, but neglecting UX will certainly cost you more in the long run.
WebRTSI on November 3, 2019
Reading Time: 5 minutes
The Ultimate UX Checklist
18 Best practices that will help you design the optimum user experience.
WebRTSI on October 31, 2019
Reading Time: 1 minute
8 Effective Customer Service Phrases
Words are your most powerful tool. Use the right phrases to put a positive spin on every interaction!
WebRTSI on October 29, 2019
Reading Time: 5 minutes
7 ways to improve conversion rate on your site
Increase revenue on your site without increasing traffic by optimizing conversion rate
WebRTSI on September 18, 2019
Reading Time: 4 minutes
Why your small business should invest in a CRM
A customer relationship management solution is essential for storing, organising, and optimizing customer information in 2019
WebRTSI on September 4, 2019
Reading Time: 6 minutes
Top 11 causes of high bounce rates
High bounce rates are bad. Understand what makes visitors leave your site and how you can keep them engaged for longer.